Agreement Overview
These Terms and Conditions ("Agreement") form a legally binding contract between Tukaatu Express ("Company") and you ("Merchant," "Store," or "User").
By accessing, browsing, or using the Tukaatu Express platform, services, website, or mobile application ("Service"), you agree to be bound by these terms.
Important: If you do not agree with these terms, you must stop using the Service immediately.
Eligibility & Registration
Requirements
- Be at least 18 years of age
- Be a legally operating business entity
- Have valid business registration and documentation
- Comply with all applicable local, state, and national laws
- Provide accurate and complete information
Verification
Merchants must provide:
- Valid business registration certificate
- Tax identification number (TIN/GST)
- Proof of business address
- Government-issued ID of owner/representative
- Business bank account details
Account Management & Security
You are responsible for:
- Keeping your login credentials confidential
- Protecting your password (minimum 12 characters recommended)
- All activity conducted under your account
- Immediately reporting unauthorized access
- Keeping your information current and accurate
Security Best Practices:
- Use a strong, unique password
- Enable two-factor authentication (2FA)
- Change your password regularly
- Never share credentials with unauthorized users
Service Description
What We Provide
- Order intake and management platform
- Rider assignment and logistics coordination
- Real-time tracking and delivery updates
- Optional payment collection (Cash on Delivery)
- Analytics and reporting dashboard
What We Don't Provide
- We do NOT take ownership of goods before pickup or after delivery
- We do NOT guarantee specific delivery times (estimates only)
- We do NOT provide medical or hazardous material delivery
- We do NOT assume liability for product quality or pre-existing damage
Merchant Obligations
Provide Accurate Information
- Maintain accurate product descriptions and pricing
- Keep inventory and stock levels updated
- Fulfill orders within agreed timeframes
Product Compliance
- Ensure all products comply with local laws
- Provide food safety certifications (if applicable)
- Disclose allergens and special handling requirements
- Ensure products are not counterfeit or stolen
Prohibited Items
You CANNOT sell through Tukaatu Express:
- Weapons, explosives, or ammunition
- Illegal drugs or controlled substances
- Counterfeit or stolen goods
- Hazardous materials (without permits)
- Live animals (except authorized service animals)
Delivery Process
Order Placement
- Confirm order details before final submission
- Hand over items to Rider within agreed timeframe
- Pack items securely with appropriate materials
- Include complete order contents matching order specifications
Rider Assignment
- Riders are assigned based on location and availability
- You cannot request specific Riders without prior agreement
- Provide clear special instructions to Riders in advance
Delivery Verification
Delivery is verified through GPS, timestamp, and photographic evidence. Disputes must be raised within 24 hours of delivery.
Fees & Payment
Fee Structure
Fees are based on:
- Distance of delivery
- Weight of items
- Item category
- Service tier (express, standard, scheduled)
- Demand-based pricing during peak hours
Payment Terms
- Invoiced monthly (Net-30 payment terms)
- Payment due within 30 days of invoice
- Late payments incur 1.5% monthly interest
- Accepted payment methods: Bank transfer, credit card, online wallet
Refunds & Credits
Eligible for refund:
- Service not provided or failed delivery
- Duplicate charges
Liability & Indemnification
LIMITATION OF LIABILITY
Tukaatu Express liability is limited to the actual service fees paid for the specific order, not to exceed $500 per shipment (unless insured).
We Are NOT Liable For:
- Indirect, consequential, or punitive damages
- Lost profits or revenue
- Delivery delays or missed time windows
- Loss or damage due to improper packaging
- Service interruptions or technical issues
You Agree to Indemnify Tukaatu Express From Claims Arising From:
- Your products or services
- Violation of laws by you
- Intellectual property infringement
- Disputes between you and customers
- Your breach of this Agreement
Dispute Resolution
Step 1: Informal Resolution
Before formal action, parties must:
- Document the dispute clearly
- Submit to Tukaatu Express with evidence
- Allow 10 business days for response
- Communicate in good faith
Step 2: Formal Dispute Process
- File dispute through merchant portal
- Investigation and determination within 15 days
- Appeal available to senior management within 10 days
Step 3: Arbitration
Unresolved disputes submitted to binding arbitration with a neutral arbitrator.
Termination of Service
You Can Terminate By:
- Providing 30 days' written notice
- Settling all outstanding balances
- Completing transition of pending orders
We Can Terminate Immediately For:
- Illegal activity or fraud
- Severe abuse of Riders or staff
- Extreme quality failures
- Security breach or hacking attempts
- Law enforcement order
Effect of Termination
- Immediate access revocation
- Pending orders cancelled or transferred
- Final payment calculated and invoiced
- Data retained per privacy policy