Introduction
Tukaatu Express ("we," "us," "our," or "Company") operates the Tukaatu Express delivery platform. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.
This Privacy Policy explains what information we collect, how we use it, your rights regarding your data, and how we protect your information.
Information We Collect
Information You Provide
- Business information (name, registration, address)
- Owner/Administrator details (name, email, ID)
- Store location and service areas
- Customer delivery information (name, address, phone)
- Payment information (processed securely)
Information Collected Automatically
- Device and usage information
- App/website activity and interactions
- Location information (GPS, geofencing)
- Cookies and tracking technologies
How We Use Your Information
Service Delivery
We use your information to:
- Create and maintain your account
- Process orders and deliveries
- Calculate and collect fees
- Manage payment settlement
- Assign and track Riders
Service Improvement
We continuously work to improve our service by:
- Analyzing platform usage and performance
- Identifying and fixing technical issues
- Optimizing delivery routes and efficiency
- Developing new features
Safety and Security
- Verify user identity and prevent fraud
- Monitor for suspicious activity
- Comply with law enforcement requests
How We Protect Your Information
🔐 Encryption
TLS/SSL for data in transit; AES-256 for data at rest
🛡️ Firewalls
Network firewalls and DDoS protection
👥 Access Control
Role-based access and strict authentication
📊 Auditing
Detailed logs of all data access
Your Privacy Rights
You have the right to:
Access Your Data
Request a copy of all personal data we hold about you
Correct Your Data
Update or fix any inaccurate information
Delete Your Data
Request deletion of your personal information (with exceptions)
Opt-Out
Stop receiving marketing communications anytime
Data Portability
Receive your data in a structured, portable format
Lodge Complaints
File a complaint with relevant data protection authorities
How to Exercise Your Rights
To request any of the above, email us at: